Sine Wave Solar recognises the importance of protecting the privacy of clients and other third parties who provide their personal information to us.
This policy explains how we collect your personal information, what we do with it, and how it is protected
Where we refer to:
The personal information we may collect about you includes:
If you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details. Generally, we will collect this information directly from you.
Normally we collect personal information directly from you. We may collect your personal information:
If you apply for employment and complete forms applicable to the recruitment and selection process, we will collect your personal information through that process.
We may also collect personal information from third parties with whom we have an affiliation, for example where you register for a competition or promotion on a third-party website.
We may hold your personal information in hard copy (paper) or electronic form.
If you provide information to us electronically, we retain this information in our computer systems and databases. Information held in electronic form by Sine Wave Solar is generally held on servers controlled by third parties under contractual arrangements with Sine Wave Solar. Sine Wave Solar uses physical security, password protection and other measures to ensure that personal information stored in electronic form is protected from misuse, interference and loss; and from unauthorised access, modification and disclosure. Personal information may be shared between Sine Wave Solar and Sine Wave Solar dealers using third-party software which is password protected.
Personal information collected in hard copy (paper) form may be converted to electronic form. Information held in paper-based form is generally securely stored at Sine Wave Solar’ premises or at Sine Wave Solar dealer’s premises (depending on how it was collected).
Where credit card information is required to place a deposit on an order for products, this information is collected over the phone and is not stored by Sine Wave Solar
The main purposes for which we collect, hold and use your personal information are:
If you are a candidate for employment, we may use your personal information to assess your suitability for a position atSine Wave Solar.
Sine Wave Solar Corporate and Sine Wave Solar Franchisees use and disclose personal information to each other in order to provide you with products and services ordered from Sine Wave Solar.
We also use and disclose your personal information:
The kinds of third parties to whom we may disclose personal information include manufacturers, suppliers, contractors, distributors, marketing and communications agencies, data analysts, IT service providers and our professional advisors (including legal and financial advisors).
We may collect, hold, use and disclose personal information for other purposes explained at the time of collection.
You have the option of not identifying yourself, or using a pseudonym, when dealing with Sine Wave Solar where this is lawful and practicable (for example, when making an enquiry). However, in certain circumstances, if we do not collect personal information about you, we may be unable to provide you with the products or services you have asked us to provide.
Sine Wave Solar may send you direct marketing communications to keep you informed about products and services we provide and other products and services that may be of interest to you via email, SMS, or regular mail.
If you have indicated a preference for a method of communication, we will endeavour to use that method.
Sine Wave Solar acknowledges and respects its clients’ choice to “opt-out” of direct marketing communication activities undertaken by Sine Wave Solar. You may opt out of direct marketing communications at any time by contacting us on 0427 043 249
You can unsubscribe from direct marketing emails by clicking the unsubscribe link in the email communication you have received.
Generally, individuals can use our online services without identifying themselves. We may collect device identification information when you use a computer, mobile phone, smartphone, tablet, or other device to access or interact with us through our website. This information may include session cookies, your device IMEI number, IP address or MAC address. In some cases, these identifiers may only relate to a device or may be of an aggregated or statistical nature and will not identify you as the user. In other cases, we may associate information about your use of the website and other online services over time with your personal information, e.g. where on any occasion you have followed a link sent to you by email or we have otherwise been able to identify you.
You are entitled to access personal information held by Sine Wave Solar on request.
To request access to your personal information, please use the contact details set out below under ‘Contacting Us’. In limited circumstances, access to your personal information may be declined in accordance with the Australian Privacy Principles. We may charge a reasonable fee for providing access to your personal information.
Sine Wave Solar will endeavour to keep your personal information accurate, up-to-date and complete. You can assist us with this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your details change.
If you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
Sine Wave Solar take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required.
If you wish to have your personal information removed from our records, you may request that your personal information be deleted or destroyed. It will not always be possible to comply with your request to delete or destroy your personal information. Where personal information is held by Sine Wave Solar Franchisees, Sine Wave Solar Corporate may refer your request directly to the relevant Sine Wave Solar Franchisee.
We will consider your complaint to determine whether there are simple or immediate steps that can be taken to resolve the complaint. If your complaint requires more detailed consideration or investigation, we may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate relevant documents and speak to the individuals involved.
We will respond to you as soon as possible and, in any case, within 30 days.
If you are not satisfied with our response to a complaint, or you consider that Sine Wave Solar may have breached privacy laws, you are entitled to make a complaint to the Office of the Australian Information Commissioner.
The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.